WARRANTY & 100% HAPPY GUARANTEE

The short version

We want you to be genuinely happy with your BUMBiNOS product.
If you are not, we will do our best to fix it. If we cannot, we will refund you.

That has been our approach for many years, and we intend to keep it that way.

Your statutory warranty rights

Nothing on this page limits your statutory rights under applicable consumer protection laws.

If a product is defective, incorrect, or does not match its description, you are entitled to remedies under the law, including repair, replacement, or refund, as applicable. These rights apply regardless of anything stated below.

Our voluntary 100% Happy Customer Guarantee

In addition to your statutory rights, we offer a voluntary customer satisfaction guarantee.

What this means

If you are not 100% happy with your BUMBiNOS product, you can contact us — even if:

  • The product is used

  • The issue is subjective

  • A long time has passed since purchase

Our first goal is always to help you make the product work as intended.
If that does not solve the issue, we will refund your purchase.

In most cases, we do not require the product to be returned.

Help first. Refund second.

Most issues can be solved with a bit of guidance.

Before moving directly to a refund, our customer service team will usually try to understand what is going on and help you get the best possible result from the product. This may include:

  • Asking how the product is installed or used

  • Looking at photos of your bike or setup

  • Suggesting adjustments, alternatives, or small fixes

This serves two purposes:

  • You get personal, practical help instead of generic instructions

  • We learn how our products behave in the real world and how to improve them

If the issue cannot reasonably be solved, or if the product simply does not meet your expectations, the guarantee still applies.

How it works in practice

  1. Contact our customer service and explain what you are unhappy with.

  2. We may ask for basic information such as:

    • Order reference

    • Description of the issue

    • Photos of the product or your bike setup, where relevant

  3. If the issue is resolved through support, great.

  4. If not, we will refund your purchase price using the original payment method.

Simple as that.

Reasonable limits (to keep this fair for everyone)

This guarantee is built on trust. To prevent misuse while keeping it generous, a few boundaries apply:

  • The guarantee applies to products purchased directly from our website.

  • We reserve the right to limit or decline the guarantee in cases of:

    • Repeated claims from the same customer that indicate systematic misuse

    • Claims involving intentional damage, modification, or misuse of the product

    • Bulk, institutional, or commercial use

  • Refunds under this guarantee cover the purchase price of the product.
    Original shipping costs are normally not refunded unless required by law or clearly justified.

  • The guarantee is personal and non-transferable.

We rarely need to rely on these limits, but they allow us to keep the guarantee meaningful rather than symbolic.

Relationship to returns and withdrawal rights

This guarantee is separate from and in addition to your legal right of withdrawal and our standard return policy.

  • If you are within the statutory withdrawal period, those rules apply as described in our Terms & Conditions.

  • Outside the statutory period, the 100% Happy Customer Guarantee may still apply, even where the law does not require it.

Our promise

We design BUMBiNOS products to be simple, durable, and fun to use.

If we missed the mark for you, we would rather:

  • listen,

  • learn,

  • and make it right

than argue over technicalities.

That is not a loophole.
It is how we work.

Questions?

If you are unsure whether your situation is covered, just ask.
We handle these cases as people, not as tickets.

Contact: info@bumbinos.com